Communication Without Borders: Integrating Sign Language in Restaurants for Maximum Inclusivity

Nur Lailiyah; Ardi Sanjaya; Widi Wulansari

Authors

Nur Lailiyah Program Studi Pendidikan Bahasa dan Sastra Indonesia, Fakultas Keguruan dan Ilmu Pendidikan, Universitas Nusantara PGRI Kediri, Kediri, Indonesia Author https://orcid.org/0000-0003-0920-7326
Ardi Sanjaya Program Studi Teknik Informatika, Fakultas Teknik, Universitas Nusantara PGRI Kediri, Kediri, Indonesia Author https://orcid.org/0000-0002-8030-2417
Widi Wulansari Program Studi Pendidikan Guru Pendidikan Anak Usia Dini, Fakultas Keguruan dan Ilmu Pendidikan, Universitas Nusantara PGRI Kediri, Kediri, Indonesia Author https://orcid.org/0000-0002-8706-9769

Keywords:

deaf, inclusivity, restaurant service, sign language

Abstract

Creating an inclusive and accessible environment in restaurants is essential, and integrating sign language as a medium of communication plays a pivotal role in achieving this goal. This article delves into the significance and effects of incorporating sign language into restaurant services to address the communication needs of deaf individuals. By adopting sign language, restaurants not only improve service quality but also broaden their clientele, including those who face challenges with verbal communication. Through a comprehensive literature review and analysis of case studies where restaurants have successfully implemented sign language, this study highlights the social, cultural, and economic advantages of such practices. It offers practical guidelines for staff training in sign language and the integration of supportive technologies. The goal is to illustrate how restaurants can transform into genuinely inclusive spaces, ensuring that all customers, regardless of their hearing abilities, can enjoy a pleasant and seamless dining experience. This approach not only fosters a more welcoming atmosphere but also enhances overall customer satisfaction and loyalty.

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Communication Without Borders: Integrating Sign Language in Restaurants for Maximum Inclusivity

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